Returns | Contact Us

"Thanks! I believe this was the most courteous internet customer service I have ever received." Jarvis-South Dakota

  • Telephone 877-418-4308 (toll free)
  • Hours: Monday-Friday 9:00 a.m.-4:00 p.m. Central time
  • Can't find what you are looking for? It may be available - but not on our website. Please contact us.

  • Place your order online 24 hours a day on our secure order and credit card payment system. PayPal is also a credit card payment option.
  • Made in USA Flags Fax Number: 563-557-7118.
  • Purchase Orders for Government, State, City and Educational Institutions are accepted.
  • If you wish to pay by Money Order or Bank Cashiers Check; please contact us by email or telephone for ordering information. Mailing address: Made in USA Flags, 1370 Kelly Lane, Dubuque, Iowa 52003

    REFUNDS, RETURNS AND CANCELLATION POLICY: All products are inspected before shipment. All returns must be authorized in advance by Made in USA Flags within 10 days of receipt of goods by the customer. Your order must be returned with a Return Authorization Number.

  • Email and let us know that you wish to return your order. Please let us know what the problem is: shipping error, merchandise defect or a customer error.
  • We will obtain a Return Authorization Number from our shipping department and email you this number and return address.
  • Repackage your return with the return address and return number listed on your package.
  • Please return your order within 7 days of receiving your Return Authorization Number from us. You can return your package by US Priority Mail unless we give you other shipping instructions.
  • If the error was made by us, you will be refunded any shipping cost charged.
  • If the error was made by the customer, the shipping cost will not be returned. If your order qualified for free shipping, you will be charged for our original shipping costs to you. These costs will be based on actual shipping costs and no other fees.
  • Returns will not be accepted after 20 days. Merchandise must not show any use and must be returned in the condition received and in the original packaging.
  • We reserve the right to reject any return if the condition of the returned item is clearly different and/or unsellable.

  • CUSTOM ORDERS: If you have a concern about the workmanship of a custom flag order, please contact us. Custom flag orders are non-refundable since the flags are sewn per customer specifications.

    FLAG CARE: Our flags are manufactured using the highest quality U.S. made materials available. They give exceptional service in exchange or reasonable care. Wind, water, sun, dirt and neglect are the major enemies of a flag. No one can control the weather but you can take some important steps to lengthen the life of your flag:
  • Periodically, gently wash your flag in cool water with mild detergent. Do not allow the flag to soak. Line or flat dry immediately and thoroughly to prevent mildew. If wrinkled, use the appropriate heat setting on your iron for the flag fabric or allow the wind smooth out the wrinkles.
  • At the first sign of fraying have your flag repaired before further damage is done. Extremely torn or frayed flags should be disposed of properly following the U.S Flag Code. Most veteran organizations gladly accept flags for proper disposal.
  • Always keep your flag pole as clean as possible. Move your pole if your flag does not have adequate room to fly unobstructed.
  • To extend the life of your flag we recommend having two flags and rotating them throughout the year.

  • ORDER using our SECURE online checkout! For questions or to place your order, call our sales staff at 877-418-4308 Monday-Friday 9:00 a.m.-4:00 p.m. central. We can also be emailed at Shipping is Free on orders $100 or $5.95 for orders less than $100