SHIPPING/RETURNS INFORMATION

OUR CONTACT INFORMATION:

• sales@madeinusaflags.com
• Telephone 877-418-4308 (toll free)
• Hours: Monday-Friday 9:00 a.m.-4:00 p.m. CST

SHIPPING INFORMATION

WHAT IS STANDARD GROUND SHIPPING?

We would use one of the following Standard Ground Shipping Methods based on package weight and customer location. The method used to ship your order is per our discretion. Most orders ship in 1-2 business days unless it is a custom or made to order flag. A business day is Monday-Friday. We are closed Saturday and Sunday.

UPS Ground

Spee-Dee Delivery (upper Midwest)

United States Postal Service

FedEx

SHIPPING TO UNITED STATES 50 STATES: DETAILS

• Merchandise TOTAL: $100.00 or more____FREE Standard Ground Shipping
  
• Merchandise TOTAL: $ 99.99 or less______Flat $4.95 Fee Charged for Standard Ground Shipping
  

If you wish a faster method of shipping, please select another method at checkout. Free does not apply to other shipping methods.


SHIPPING TO American Samoa, Guam, Mariana Islands, Puerto Rico and US Virgin Islands:

DETAILS

• Merchandise TOTAL: $150.00 or more____FREE Standard Ground Shipping
  
• Merchandise TOTAL: $149.99 or less_____Flat $7.95 Fee Charged for Standard Ground Shipping
  

If you wish a faster method of shipping, please select another method at checkout. Free does not apply to other shipping methods.


NEED YOUR ORDER FASTER?

Need your order faster? You can select UPS Next Day Air, UPS 2nd Day Air or UPS 3 Day Select. Orders placed before Noon - Central Standard Time-will usually ship the same day unless the flag needs custom sewing and if your flag is in stock. There is no shipping on Saturday or Sunday.

ORDERS WITH MILITARY ADDRESSES (AP, AE, AA, FPO)

Will be sent by United States Postal Service Mail required.

REFUNDS, RETURNS AND CANCELLATION POLICY:

All products are inspected before shipment. All returns must be authorized in advance by Made in USA Flags within 7 days of receipt of goods by the customer. Your order must be returned with a Return Authorization Number.

Email jane@madeinusaflags.com and let us know that you wish to return your order. Please let us know what the problem is: shipping error, merchandise defect or a customer error.

We will obtain a Return Authorization Number from our shipping department and email you this number and return address.

Repackage your return with the return address and return number listed on your package.

Please return your order within 7 days of receiving your Return Authorization Number from us. You can return your package by US Priority Mail unless we give you other shipping instructions.

If the error was made by us, you will be refunded any shipping cost charged.

If the error was made by the customer, the shipping cost will not be returned. If your order qualified for free shipping, you will be charged for our original shipping costs to you. These costs will be based on actual shipping costs and no other fees.

Returns will not be accepted after 20 days. Merchandise must not show any use and must be returned in the condition received and in the original packaging.

We reserve the right to reject any return if the condition of the returned item is clearly different and/or unsellable.

CUSTOM ORDERS: IF YOU HAVE A CONCERN ABOUT THE WORKMANSHIP OF A CUSTOM FLAG ORDER, PLEASE CONTACT US. IF YOU ORDER A CUSTOM FLAG AND YOU DON'T WISH THE FLAG, IT MAY NOT BE RETURNABLE SINCE IT WAS SEWN PER YOUR SPECIFICATIONS.

ARE ALL OF YOUR PRODUCTS MADE IN THE USA?

ALL of our flags are Made in the USA. Other products may not be made in the USA. If an item is NOT made in the US, this information is posted on the item. If you purchase an item that has multiple components such as an indoor flag set. There may be some components that are not American made.

If you have questions concerning a specific item, please contact us.