SHIPPING INFORMATION

WHAT IS STANDARD GROUND SHIPPING?

We would use one of the following Standard Ground Shipping Methods based on package weight and customer's location. Method used would be by our discretion.

UPS Ground

Speed Dee Delivery in the upper Midwest

United States Postal Service Priority Mail

United States Postal Service First Class Mail

NOTE: IF YOU HAVE ANY QUESTIONS ABOUT SHIPPING OR HAVE PROBLEMS SELECTING SHIPPING AT CHECKOUT, PLEASE EMAIL sales@madeinusaflags.com. You can also contact us at Toll Free 877-418-4308. If your purchase exceeds the weight restrictions of UPS or United States Postal Service - Your order may need to be shipped by freight. Contact us to make arrangements.

SHIPPING TO CONTINENTAL UNITED STATES:

DETAILS

• Merchandise TOTAL: $100.00 or more___FREE Standard Ground Shipping
  
• Merchandise TOTAL: $ 99.99 or less___Flat $4.95 Shipping Rate Charged for Standard Ground Shipping
  

These shipping rates apply to the CONTINENTAL UNITED STATES (48 contiguous states). If your order totals $100.00 or more and qualifies for FREE SHIPPING, it will be sent with one of our Standard Ground Shipping Methods listed above. Your shipment usually arrives in 2-5 days,depending upon your location, after it leaves our company. If you wish a faster method of shipping, please select another method at checkout. Free or reduced shipping does not apply to other shipping methods.


PRODUCT AVAILABILITY AND SHIPPING TIME:

Some items are custom made and need to be sewn when they are ordered. We ship with a variety of methods, usually US Priority Mail or UPS Standard Ground. If you wish your order to ship faster upon completion, select one of the other methods listed.

YOUR ORDER:

We will process your order within 24 hours. We usually ship available in stock items in 1-3 business days. Other shipping options are available upon checkout. Some flags are custom sewn when ordered. Where noted, these flags usually ship in 7-10 days, depending upon the time of year. Spring and Summer are our peak seasons. If there is a back order or any delay in sending your merchandise, we will contact you immediately. We will respond with order confirmation.

ORDERS WITH MILITARY ADDRESSES (AP, AE, AA, FP)

Will be sent by United States Postal Service Mail as is required by Military Mail.

SHIPPING to ALASKA, HAWAII and PUERTO RICO:

DETAILS

• Merchandise TOTAL: $150.00 or more___FREE Standard GROUND SHIPPING to Alaska, Hawaii and Puerto Rico
  
• Merchandise TOTAL: $149.99 or less___Flat $12.95 Shipping Rate Charged for Standard Ground Shipping
  

These shipping rates apply to HAWAII, ALASKA and PUERTO RICO. If your order qualifies for FREE SHIPPING, it will be sent by one of our Standard Ground Shipping Methods listed above.Your shipment usually arrives in 3-6 days depending upon your location, after it leaves our company. If you wish a faster method of shipping, please select another method at checkout. Free or reduced shipping does not apply to other shipping methods.

WE DO SHIP UPS TO CANADA:

Upon checkout you will be given the options to ship UPS Standard Canada™, UPS Worldwide Expedited™, UPS Worldwide Saver™ or UPS Worldwide Express™. Select an option at Checkout.

WE DO SHIP INTERNATIONALLY:

We ship UPS Worldwide Expedited™, UPS Worldwide Saver™ or UPS Worldwide Express™. Select this option at Checkout.

REFUNDS, RETURNS AND CANCELLATION POLICY:

All products are inspected before shipment. All returns must be authorized in advance by Made in USA Flags within 7 days of receipt of goods by the customer. Your order must be returned with a Return Authorization Number.

Email jane@madeinusaflags.com and let us know that you wish to return your order. Please let us know what the problem is: shipping error, merchandise defect or a customer error.

We will obtain a Return Authorization Number from our shipping department and email you this number and return address.

Repackage your return with the return address and return number listed on your package.

Please return your order within 7 days of receiving your Return Authorization Number from us. You can return your package by US Priority Mail unless we give you other shipping instructions.

If the error was made by us, you will be refunded any shipping cost charged.

If the error was made by the customer, the shipping cost will not be returned. If your order qualified for free shipping, you will be charged for our original shipping costs to you. These costs will be based on actual shipping costs and no other fees.

There may be a 15% restocking fee for returns based on customer error.

Returns will not be accepted after 14 days. Merchandise must not show any use and must be returned in the condition received and in the original packaging.

We reserve the right to reject any return if the condition of the returned item is clearly different and/or unsellable.

CUSTOM ORDERS: IF YOU HAVE A CONCERN ABOUT THE WORKMANSHIP OF A CUSTOM FLAG ORDER, PLEASE CONTACT US. IF YOU ORDER A CUSTOM FLAG AND YOU DON'T WISH THE FLAG, IT MAY NOT BE RETURNABLE SINCE IT WAS SEWN PER YOUR SPECIFICATIONS.

PAYMENT INFORMATION

• Visa, Mastercard or Discover Card
• PayPal: You do not have to have a PayPal Account to use PayPal
• Bank Cashier's Check or Money Order. If you wish to pay by this method, please email or phone with your order. Your order will be placed, when payment has been received.
• We can issue you an invoice through PayPal. You can use PayPal to make payment. You do not need a PayPal account to use this feature.

CREDIT CARD PROCESSING:

Made in USA Flags uses First Data Corporation for credit card processing. One of the largest credit card processing companies in the United States.

First Data Corporation is a global technology leader in information commerce. The company serves more than 5.4 million merchant locations, more than 2,000 card issuers and their customers and millions of consumers worldwide.

STATE OF IOWA SALES TAX

Will be applied at checkout if you reside in Iowa.

FEDERAL, STATE, COUNTY AND CITY CUSTOMERS:

You may need to FAX or Email your Tax Exemption Certificate. Made in USA Flags is a Federal Contractor. We are also listed as a State Contractor in most states.

ARE ALL OF YOUR PRODUCTS MADE IN THE USA?

All American Flags, State Flags, Historical Flags, Nautical Flags, Commercial Flags and most Military Flags ARE Made in the USA. Other products may not be made in the USA. If an item is NOT made in the US, this information is posted on the item. If you purchase an item that has multiple components such as an indoor flag set. There may be some components that are not American made. If you have questions concerning a specific item, please contact jane@madeinusaflags.com.

OUR CONTACT INFORMATION:

• jane@madeinusaflags.com
• Made in USA Flags, 1370 Kelly Lane, Dubuque Iowa 52003
• TELEPHONE 877-418-4308 (toll free)